Asking an individual or group for WordPress support can be terrifying. As a new user to the WordPress community, questions will come up as you progress. New users dread hearing a response from a seasoned WordPress developer. The new user feels like they asked a simple yes-no question.
In an increasingly automated world, the art of voice to voice customer service has been lost. The frustration and desire to interact with a real person is more acute than ever. And yet, some companies-including ours-only offer support via ticketing system, rather than over the phone.
As our customers know, we run plugin updates on their website weekly on Tuesdays. If security vulnerabilities go public for a plugin, and there is a patched release for it, we make exceptions and update the affected sites as soon as possible. This helps us keep your site as secure as we can.
WordPress 4.5, named “Coleman,” just dropped and is available for download. If you’re a Maintainn customer we’ve got you covered and will let you know once updates are tested and complete.
As I’m sure you’ve already heard, we’ve been offering 35% off of our monthly maintenance and support plans (User code: GETSUPPORT). We’ve made it easy for you to focus your time where it matters-on your business, with your customers, doing the work that demands your attention most.
Every Tuesday, Maintainn does routine plugin updates for our customers. This is one of the services we offer, and one reason they sign up for our services in the first place. They know a WordPress professional is available to keep their site up-to-date and secure.
WordPress 4.4 has been in the works for a while now and the buzz factor that has ensued is, needless to say, awesome! I’ve spent some time reading through all the cool updates and changes that are coming with version 4.4 and I want to touch on some key features that has our team really excited.
The last time we discussed screen options, we focused on the WordPress Dashboard screen. Today, we are focusing on the posts list screen and post editor. These areas are most likely used for your website’s blog. When I refer to the posts list screen, I refer to the screen seen at the “All Posts” link in your admin menu.
Hey folks! A security issue was discovered in the Akismet plugin. This update recently came from the Akismet blog: Version 3.1.5 of the Akismet plugin for WordPress contains a critical security fix. Update your sites as soon as possible. A researcher from Sucuri notified us of an XSS vulnerability in the Akismet WordPress plugin.
The WordPress core team do a great job of releasing maintenance and security patches regularly. They’ve done it again! WordPress 4.3.1 Security and Maintenance Release Available! PSA from the WordPress core team: WordPress 4.3.1 is now available. This is a security release for all previous versions and we strongly encourage you to update your sites immediately.
We’re happy to announce the first fruits from Maintainn Internal Fridays: The Maintainn Customer Dashboard plugin.
We see it all the time, but we don’t give much thought to it because when we log in to our WordPress install, we are on a mission to complete a specific task. Of course, I am talking about the WordPress dashboard!
We’re continuing to add incredible folks to the Maintainn team! No matter how busy we get, we want to make sure that our customers get the absolute best and most consistent service possible. Meet the newest addition to the family, Zach Stepek!
It’s a new day, and you’ve been planning a set of changes to your website all week, and you’re ready to implement. You grab your morning coffee, you sit down at your computer, and pull up your website… OH NO! ALL THAT’S SHOWING IS A WHITE SCREEN!
As part of my job with Maintainn, I am in charge of our Helpscout queue. Helpscout is where we deal with support tickets and interact with our customers. When you file a new ticket through your Maintainn Dashboard widget, it goes directly into our queue for review and response.
From the age of fourteen, I bounced in and out of every fast food joint you could think of. If you’ve seen that fast food joint on the street, I’ve worked there. It’s not to say that I didn’t learn valuable things from working in fast food joints, because I did.
Hello again! Right before we published our Protect Your WordPress Sites from Attacks post, a vulnerability was found in WordPress SEO that was patched and pushed out as an auto update to all sites that include it. For the purposes of that post, I did not go into very much detail regarding what the issue was, but I’m here to do that now.
One of the things that I do over at WebDevStudios is field initial client inquiries (which means hi, if you’ve contacted us in the last few months you’ve probably chatted with me!), and sometimes that means referring people to Maintainn.
WordPress powers close to one quarter of the internet. One in every four websites uses this great piece of software. Sit back and think about the scale of that for a minute. How often are you browsing around sites running WordPress without even realizing it? Now let the dark side of you take over.
Preventive maintenance is a concept employed, to some degree, by most industries. Taken at it’s most literal interpretation, it’s also practiced in the most common activities in which humans participate. Bathing prevents germs and disease, as does cleaning the house. Changing the oil in a vehicle prevents the engine from failing.
It has happened to all of us at one point or another: You click “update” on your live site’s plugins…and then the screen goes white. You did not touch any code; all you did was click one button! Way to go. You killed your WordPress website.
Maintainn is looking for a front-end developer/designer with at least one year WordPress theme design experience. The ideal candidate is someone who is actively working in the development field and knowledgeable about the most recent releases and standards of WordPress.
The second annual WordCamp Lancaster is only three weeks away (February 28th, 2015!), and I’m lucky to be a co-organizer. With about 200 people, it’s a smaller conference, but last year it had great reception. In 2014, there were about 160 attendees. We conservatively estimate a 25% increase this year-making for 200 total tickets.
WordPress support services including security monitoring, backups, updates, maintenance, development and WordPress help. Get peace of mind now!